Customer Testimonials

My experience at Santa Monica GMC was exceptional from beginning to end. I recently purchased a 2026 GMC Sierra EV Elevation, and I couldn't be happier with the entire experience. Mr. Hunter provided outstanding service. From the moment I first contacted him, he treated me with respect, patience, and professionalism. He took the time to answer all my questions over the phone, and when I arrived at the dealership, the experience was even better than I expected. I never felt pressured or rushed. Everyone was welcoming, and most importantly, my family and I felt comfortable throughout the entire process. Even ... Read More

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DealerRater - Nov 11, 2026

My experience at Santa Monica GMC was exceptional from beginning to end. I recently purchased a 2026 GMC Sierra EV Elevation, and I couldn't be happier with the entire experience. Mr. Hunter provided outstanding service. From the moment I first contacted him, he treated me with respect, patience, and professionalism. He took the time to answer all my questions over the phone, and when I arrived at the dealership, the experience was even better than I expected. I never felt pressured or rushed. Everyone was welcoming, and most importantly, my family and I felt comfortable throughout the entire process. Even my kids felt right at home! When it came time to handle the financing, Mr. Adiss Stepanian was equally professional. He took the time to explain everything in detail and made sure I understood the process and felt taken care of every step of the way. It's not every day you come across a dealership where you feel genuinely valued as a customer. Between the exceptional customer service and the great deal they worked out for me, Santa Monica GMC truly exceeded my expectations. You have earned a loyal customer, and I look forward to doing business with you again on my next purchase. Thank you, Mr. Hunter, Mr. Stepanian, and the entire Santa Monica GMC team for making this such a positive experience!

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I recently contacted and visited the service department regarding a safety issue with my Chevy Equinox involving severe dashboard glare on the front windshield, which obstructs visibility. General Motors has recognized this problem and issued TSB 25-NA-069 to cover the fix at no cost to the customer. When I initially reached out to Jeff Parr and subsequently visited the office in person, both Jeff and the associate sitting next to him were extremely unhelpful, rude, and arrogant. Neither was aware of the bulletin, wouldn't believe & respect my request and instead of assisting me, they spent time lecturing me ... Read More

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Yelp - Oct 27, 2026

I recently contacted and visited the service department regarding a safety issue with my Chevy Equinox involving severe dashboard glare on the front windshield, which obstructs visibility. General Motors has recognized this problem and issued TSB 25-NA-069 to cover the fix at no cost to the customer. When I initially reached out to Jeff Parr and subsequently visited the office in person, both Jeff and the associate sitting next to him were extremely unhelpful, rude, and arrogant. Neither was aware of the bulletin, wouldn't believe & respect my request and instead of assisting me, they spent time lecturing me about not believing internet searches for information. The situation was only resolved when a gentleman from the back office stepped in, he listened to me and located GM's official correction order, and addressed the issue. The dismissive and unprofessional behavior exhibited by Jeff Parr and his colleague reflects poorly on the service Dept/dealership. I urge management to investigate this matter and address the staff involved to ensure other customers are treated with respect.

A huge shout-out to Jeff Parr at Santa Monica GMC! For over four years, Jeff has gone above and beyond to make every service visit for our 2022 Escalade ESV smooth, quick, and completely stress-free. His dedication, professionalism, and attention to detail keep us riding strong year after year. Jeff, you’re a rock star—we appreciate everything you do!

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Nash and the entire customer service team are outstanding. Highly recommend this dealership!

Simply outstanding experience. Drove 90+ mins to GMC Santa Monica. Mike our sales team was a Gem! He had the car we wanted all ready up front. We bought the car on the spot with zero hassle and finance team Adiss was just simply awesome! Thank you guys for such outstanding experience.

I had an a great experience purchasing my truck a big thanks to Jerry for making the process easy he was very transparent with answering all my questions if you are looking for a vehicle I recommend talking to Jerry. Thanks again for everything

We had a great experience at Santa Monica GMC. Adiss (finance manager) was very honest with us from the beginning and not pushy like most other finance managers we have experienced over the years. Izzy and Jeremy were also great salesmen, friendly and informative. Thank you guys!

Excellent experience. Easy online scheduling. Service was performed quickly and efficiently.

I'm very disappointed with how Santa Monica GMC handled my visit. Last weekend, I contacted them to confirm a used vehicle was still available. I specifically wanted to avoid an hour-plus drive if the car was already gone. I checked with them three times the morning I drove up, asking questions about the vehicle, with the third check just 40 minutes before I arrived. When I got there, they told me the car had sold the day before!!! Not even the salesperson knew. Very poor communication and very little sympathy for the wasted trip. One star for poor customer service.

Beautiful people and nice company. Always available to help people decide in a vehicle

I have an older Chevy Tahoe this is one of the GM dealerships that takes older cars and knows how to work on them and do the job right

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Caddy and Vroom Thank you so much for everything helping us and spending all your time for us. I appreciate it.

Caddy and Vroom are great sales men we really appreciate the time they spent with us and they are clear and honest about everything selling us the car.

We bought a car for our son, worked with Jerry and Carlos, We just want to say thank you so much jerry for all your help with purchasing his dream car. You were both so kind, patient, and helpful throughout the whole process. We really appreciate how nice and welcoming you were and how you made the experience so easy and enjoyable for us. Thank you again Jerry for everything! We truly appreciate you both and are very happy with new car! 😊🚗

Quiero. Canviar mi. Troca. Que. Tengo por una GMC Denali

Kelly - Ridgecrest, CA The trifecta of auto sales! I highly recommend Santa Monica GMC trio Ed Khechoomian Sales Specialist, Caddy Munteanu Sales Manager, and Adiss Stepanian Finance Manager for you next automobile purchase!! Here is why…I have been looking for a specific car for about 4 months. I found it on a Friday night will randomly scrolling Cars.com at Santa Monica GMC. Sent the request to see if it was still available and received a phone call from Ed. He confirmed it was available. I live approximately 3 hours from there and I asked if we could do negotiations ... Read More

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Google - Aug 14, 2026

Kelly - Ridgecrest, CA The trifecta of auto sales! I highly recommend Santa Monica GMC trio Ed Khechoomian Sales Specialist, Caddy Munteanu Sales Manager, and Adiss Stepanian Finance Manager for you next automobile purchase!! Here is why…I have been looking for a specific car for about 4 months. I found it on a Friday night will randomly scrolling Cars.com at Santa Monica GMC. Sent the request to see if it was still available and received a phone call from Ed. He confirmed it was available. I live approximately 3 hours from there and I asked if we could do negotiations and preliminary paperwork via text and email, no problem. Ed started taking information and we agreed to finish up Saturday morning with their offer on my truck. Saturday, Caddy worked with me on the offer we agreed on an amount based on a final inspection. I completed financing application, personal docs, and truck info. By Saturday afternoon I had a preliminary offer, in writing and agreed to drive down on Sunday morning. I arrived Sunday, Ed and Caddy greeted me and got going on finishing everything up. By the time Ed and I had completed the test drive he felt like my long-lost friend. Very knowledgeable with the car info and very kind and helpful. Caddy completed the final paperwork and off to Adiss for financing. All three of these gentlemen were very friendly, fun, and knowledgeable professionals at their jobs. As an added bonus they were all very funny and entertaining! I enjoyed every interaction! They all felt like extended family by the time it was done!! If you are a woman or elderly or just hate the headaches when shopping for cars I highly recommend this dealership represented by these professionals. There was never once any pressure, anxiety, distress, fear, or aggravation normally experienced when buying a car. When I said to Caddy what a great experience it had been he said, “We are just trying to sell cars and make it a pleasant experience!” He was right! And they DID!! Go see them if you are looking for a car or truck! They have a couple of dealerships in their repertoire many different cars and trucks available. You will get a good price and you might just have a little fun doing it!

I talked to the Santa Monica Jerry salesman dealership and all my discussions were finalized. They gave me an appointment for Friday, and after the Friday appointment, they sold the car to someone else. Therefore, I give this dealership 0 stars.

Izzy Vasquez was truly the best sales professional! He made my first real car‑buying experience feel so smooth and stress‑free. He was incredibly thoughtful and communicative the entire time. I never felt lost or confused because he walked me through every single step and explained all the details in a way that actually made sense. What I appreciated most was how honest and upfront he was. You can tell he genuinely cares about helping people feel confident in their decision. This was my first official car that was completely mine, and Izzy made the whole process feel exciting ... Read More

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Yelp - Aug 2, 2026

Izzy Vasquez was truly the best sales professional! He made my first real car‑buying experience feel so smooth and stress‑free. He was incredibly thoughtful and communicative the entire time. I never felt lost or confused because he walked me through every single step and explained all the details in a way that actually made sense. What I appreciated most was how honest and upfront he was. You can tell he genuinely cares about helping people feel confident in their decision. This was my first official car that was completely mine, and Izzy made the whole process feel exciting instead of overwhelming. I'm so grateful for how patient and supportive he was. I couldn't have asked for a better person to guide me through it.

I had a really great experience thanks to Izzy and Addis! They were very welcoming and helped me find my dream car at their dealership. If you're ever at GMC Santa Monica they are the best people to work with!

Ed and Adiss were amazing and made my new vehicle purchase the perfect experience. I accidentally decided to buy a new car right as work got really hectic, but they guided me through the process perfectly so that it was not stressful or overwhelming, and Ed even hand delivered the vehicle to me since I was struggling to find the time to go get it (2 hours away!). What an amazing team I had on my side, and I couldn’t be happier with everything they did to assist me.

We worked with Ed and Caddy in the purchase of our new vehicle. The entire process was easy, straightforward, and stress-free. Ed was friendly, knowledgeable, and never made me feel pressured. He answered all of my questions and made sure everything went smoothly from start to finish. I would definitely recommend him to anyone looking for a hassle-free car buying experience. Thank you!

Consistent communication, quick service upon arrival, clean office & bathroom. My only gripe is when I brought my truck in, it was freshly washed. Over a week later upon pick up, my truck was dirty. It should be standard protocol to wash vehicles brought in for service repairs as a courtesy. Landrover and others do it, GMC step up.

Really great service and you can really trust everyone there. Armando is so helpful and explained everything to us. Will return for sure!

I bought a gmc Yucon from them back in 2023 . It was horrible specially head of finance at that time.now totally new management all fresh faces No sales pressure no gimmick, I purchased a brand new GMC elevation 2026 today . my sales person a gentleman, professional, and very helpful. The manger really nice . Finally the head of finance made my sales so easy no pressure, very professional, a gentleman. . What a nice group of people . Thank you so much . I really appreciated.

I bought a new GMC Yucon from them back in 2023 .horrible service start to finish. The head of finance at that time horrible. The new Management now very nice and professional . my sales person vrum professional and really nice and caring . I bought a2026 gmc yucon from them today . The manager and head of finance really nice and professional.no sales pressure here from any of them Just Exllent service

Great service from all , 10 Stars performance and I never got that kind of help from anyone else.

Nash Vahedi in my opinion, is the greatest, most authentic and genuine individuals i have met as a Service Advisor. Very awesome experience. I was provided paid uber transportation back & forth, great communication. Friendly, honest. He should be teaching others how to do what he does. I'll always return with him in service! Thank you. Maybe he can educate sales lol! Funny story after my sales experience i purchased my truck from Pasadena GMC instead. I live nearby, I bring it here for services & warranty work now....ONLY because of how I've been treated by Nash ... Read More

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Google - Jun 25, 2026

Nash Vahedi in my opinion, is the greatest, most authentic and genuine individuals i have met as a Service Advisor. Very awesome experience. I was provided paid uber transportation back & forth, great communication. Friendly, honest. He should be teaching others how to do what he does. I'll always return with him in service! Thank you. Maybe he can educate sales lol! Funny story after my sales experience i purchased my truck from Pasadena GMC instead. I live nearby, I bring it here for services & warranty work now....ONLY because of how I've been treated by Nash i returned. He brought me back as a service customer. 12 🌟 Thank you 🙏

First off, terrible personality by the service writer. Completely acted as if all of the minor issues on my warrantied vehicle were not issues. I wanted them to Look at them so they can either fix them or notate the issue exists. Second off double the price of any other dealer in the area. I know they give an estimate but it usually by far OVERestimated... not this time... lastly they did nothing extra on my oil change. No wash ( I kind of get) they didn't check tire pressure they didn't check battery voltage. I will never trust ... Read More

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Yelp - Jun 25, 2026

First off, terrible personality by the service writer. Completely acted as if all of the minor issues on my warrantied vehicle were not issues. I wanted them to Look at them so they can either fix them or notate the issue exists. Second off double the price of any other dealer in the area. I know they give an estimate but it usually by far OVERestimated... not this time... lastly they did nothing extra on my oil change. No wash ( I kind of get) they didn't check tire pressure they didn't check battery voltage. I will never trust Santa Monica GMC ever again! J@ff sucks!! What a rip off!! SM GMC is a rip off!! Zero stars if I could

DON'T WASTE YOUR TIME HERE. THEY WILL! This relates to service dept. It is an absolutely terrible mismanagement, scheduling, and not performing the repairs properly. They kept my car for about a month for relatively small repairs. I even gave them plenty of time as I was going on vacation, only to come back several days later to find out the car hadn't been touched! The car was supposed to have been already done before my arrival. They explained that they didn't have rack to lift the car. What kind of dealership is this? I know they'... Read More

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Yelp - Jun 23, 2026

DON'T WASTE YOUR TIME HERE. THEY WILL! This relates to service dept. It is an absolutely terrible mismanagement, scheduling, and not performing the repairs properly. They kept my car for about a month for relatively small repairs. I even gave them plenty of time as I was going on vacation, only to come back several days later to find out the car hadn't been touched! The car was supposed to have been already done before my arrival. They explained that they didn't have rack to lift the car. What kind of dealership is this? I know they're small, but still, if you can't do the repair don't hold the car. It took another week to get it done. And the work is absolutely terrible. After charging my warranty company, which is sold by the same dealership and is a terrible one (DON'T BUY VERITAS), over $6000, and keeping my car for about a month, the transmission problem still persist, and the alignment that should have included rotating the tires before the alignment was done without rotating. I asked Jeff, the service advisor and he said car was tested and was driving ok. I didn't have a driving problem. My car wasn't pulling. But the tires were being eaten on the inside much faster. I talked to a couple of people in sales and they all had terrible things to say about the service dept, from the manager, Dale to advisors to technicians. Overall a horrible service from the management to advisor to repair. Don't get stuck at this place. I only took it there since I bought that terrible warranty plan from them, hoping that a dealership sold warranty serviced by the same dealership would be smooth. It was anything but that. Just terrible. Don't go there for service, or even purchase since they sell terrible warranty plan.

This relates to service dept. It is an absolutely terrible mismanagement, scheduling, and not performing the repairs properly. They kept my car for about a month for relatively small repairs. I even gave them plenty of time as I was going on vacation, only to come back several days later to find out the car hadn't been touched! The car was supposed to have been already done before my arrival. They explained that they didn't have rack to lift the car. What kind of dealership is this? I know they're small, but still, if you can't ... Read More

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Google - Jun 23, 2026

This relates to service dept. It is an absolutely terrible mismanagement, scheduling, and not performing the repairs properly. They kept my car for about a month for relatively small repairs. I even gave them plenty of time as I was going on vacation, only to come back several days later to find out the car hadn't been touched! The car was supposed to have been already done before my arrival. They explained that they didn't have rack to lift the car. What kind of dealership is this? I know they're small, but still, if you can't do the repair don't hold the car. It took another week to get it done. And the work is absolutely terrible. After charging my warranty company, which is sold by the same dealership and is a terrible one (DON'T BUY VERITAS), over $6000, and keeping my car for about a month, the transmission problem still persist, and the alignment that should have included rotating the tires before the alignment was done without rotating. I asked Jeff, the service advisor and he said car was tested and was driving ok. I didn't have a driving problem. My car wasn't pulling. But the tires were being eaten on the inside much faster. I talked to a couple of people in sales and they all had terrible things to say about the service dept, from the manager, Dale to advisors to technicians. Overall a horrible service from the management to advisor to repair. Don't get stuck at this place. I only took it there since I bought that terrible warranty plan from them, hoping that a dealership sold warranty serviced by the same dealership would be smooth. It was anything but that. Just terrible. Don't go there for service, or even purchase since they sell terrible warranty plan.

I purchased a brand-new 2026 GMC Hummer EV from Santa Monica GMC on June 15, 2026, for approximately $115,000. Unfortunately, my ownership experience has been extremely disappointing from day one. The vehicle was delivered with 88 miles on the odometer. On the very first drive, warning messages appeared on the dashboard indicating a “High Voltage System Failure” and that the vehicle was unable to charge. At the same time, the air conditioning stopped working. These warnings appeared almost immediately after taking possession of the vehicle and did not go away. The vehicle currently has only 160 miles on it and has already suffered what appears to ... Read More

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Google - Jun 18, 2026

I purchased a brand-new 2026 GMC Hummer EV from Santa Monica GMC on June 15, 2026, for approximately $115,000. Unfortunately, my ownership experience has been extremely disappointing from day one. The vehicle was delivered with 88 miles on the odometer. On the very first drive, warning messages appeared on the dashboard indicating a “High Voltage System Failure” and that the vehicle was unable to charge. At the same time, the air conditioning stopped working. These warnings appeared almost immediately after taking possession of the vehicle and did not go away. The vehicle currently has only 160 miles on it and has already suffered what appears to be a major electrical system failure. I immediately contacted the dealership and made them aware of the issue. The vehicle was subsequently towed back to the dealership, but I was informed that it could take approximately seven days before a technician would even begin diagnosing the problem, with no clear timeline for the repair afterward. I want to be clear that the staff and salesperson I dealt with were polite, professional, and courteous throughout the process. My frustration is not with them personally. My concern is with the lack of urgency in handling a brand-new vehicle that experienced a major failure on its very first drive. What makes this even more frustrating is that the dealership knew I live approximately two hours away each direction with traffic. When a customer purchases a new vehicle from that distance and the vehicle becomes inoperable almost immediately, I would expect a much greater effort to minimize the inconvenience and prioritize the repair process. To get another perspective, I contacted a GMC dealership much closer to my home. Their service department was sympathetic to the situation and indicated they would do everything possible to inspect and repair the vehicle as quickly as possible. They also expressed that, in their opinion, the selling dealership should have prioritized the repair given that the vehicle failed almost immediately after delivery. I also have concerns about whether these warning messages may have been present before I took delivery of the vehicle. The high-voltage system failure and charging errors appeared virtually immediately upon the first drive. I cannot say that with certainty, and I have no evidence that anyone at the dealership was aware of the issue, but it is difficult not to question whether the problem existed before delivery given how quickly it surfaced. I understand that manufacturing defects can happen, and I do not blame the dealership for the vehicle failure itself. However, when a customer spends over $100,000 on a brand-new vehicle and experiences a major system failure within the first few miles of ownership, I believe the response should reflect the seriousness of the situation. My experience has left me with one takeaway: when a brand-new vehicle experiences a major failure immediately after delivery, customers reasonably expect a prompt diagnosis and repair process. Unfortunately, that was not my experience. Being advised that it could take at least seven days just to diagnose a vehicle with only 160 miles, with no clear timeline for repair, was disappointing. I hope GMC and Santa Monica GMC resolve this issue quickly and improve the way situations like this are handled in the future. Unfortunately, my first experience as a Hummer EV owner has been far from what I expected when purchasing a premium vehicle.

I purchased a brand-new 2026 GMC Hummer EV from Santa Monica GMC on June 15, 2026, for approximately $115,000. Unfortunately, my ownership experience has been extremely disappointing from day one. The vehicle was delivered with 88 miles on the odometer. On the very first drive, warning messages appeared on the dashboard indicating a “High Voltage System Failure” and that the vehicle was unable to charge. At the same time, the air conditioning stopped working. These warnings appeared almost immediately after taking possession of the vehicle and did not go away. The vehicle currently has only 160 miles on it and has already suffered what appears to ... Read More

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DealerRater - Jun 18, 2026

I purchased a brand-new 2026 GMC Hummer EV from Santa Monica GMC on June 15, 2026, for approximately $115,000. Unfortunately, my ownership experience has been extremely disappointing from day one. The vehicle was delivered with 88 miles on the odometer. On the very first drive, warning messages appeared on the dashboard indicating a “High Voltage System Failure” and that the vehicle was unable to charge. At the same time, the air conditioning stopped working. These warnings appeared almost immediately after taking possession of the vehicle and did not go away. The vehicle currently has only 160 miles on it and has already suffered what appears to be a major electrical system failure. I immediately contacted the dealership and made them aware of the issue. The vehicle was subsequently towed back to the dealership, but I was informed that it could take approximately seven days before a technician would even begin diagnosing the problem, with no clear timeline for the repair afterward. I want to be clear that the staff and salesperson I dealt with were polite, professional, and courteous throughout the process. My frustration is not with them personally. My concern is with the lack of urgency in handling a brand-new vehicle that experienced a major failure on its very first drive. What makes this even more frustrating is that the dealership knew I live approximately two hours away each direction with traffic. When a customer purchases a new vehicle from that distance and the vehicle becomes inoperable almost immediately, I would expect a much greater effort to minimize the inconvenience and prioritize the repair process. To get another perspective, I contacted a GMC dealership much closer to my home. Their service department was sympathetic to the situation and indicated they would do everything possible to inspect and repair the vehicle as quickly as possible. They also expressed that, in their opinion, the selling dealership should have prioritized the repair given that the vehicle failed almost immediately after delivery. I also have concerns about whether these warning messages may have been present before I took delivery of the vehicle. The high-voltage system failure and charging errors appeared virtually immediately upon the first drive. I cannot say that with certainty, and I have no evidence that anyone at the dealership was aware of the issue, but it is difficult not to question whether the problem existed before delivery given how quickly it surfaced. I understand that manufacturing defects can happen, and I do not blame the dealership for the vehicle failure itself. However, when a customer spends over $100,000 on a brand-new vehicle and experiences a major system failure within the first few miles of ownership, I believe the response should reflect the seriousness of the situation. My experience has left me with one takeaway: when a brand-new vehicle experiences a major failure immediately after delivery, customers reasonably expect a prompt diagnosis and repair process. Unfortunately, that was not my experience. Being advised that it could take at least seven days just to diagnose a vehicle with only 160 miles, with no clear timeline for repair, was disappointing. I hope GMC and Santa Monica GMC resolve this issue quickly and improve the way situations like this are handled in the future. Unfortunately, my first experience as a Hummer EV owner has been far from what I expected when purchasing a premium vehicle.

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These people are only friendly when they're trying to make a sale. They make promises during the buying process, but once the paperwork is signed, getting them to follow through is a completely different story. I've purchased vehicles from several dealerships over the years and have never had an experience this frustrating. A couple of weeks ago, I purchased a truck from this dealership with a small crack in the windshield. Before I even drove the truck off the lot, I pointed it out to my salesperson, Edwin (I have paperwork that states they will fix it) He ... Read More

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Google - Jun 11, 2026

These people are only friendly when they're trying to make a sale. They make promises during the buying process, but once the paperwork is signed, getting them to follow through is a completely different story. I've purchased vehicles from several dealerships over the years and have never had an experience this frustrating. A couple of weeks ago, I purchased a truck from this dealership with a small crack in the windshield. Before I even drove the truck off the lot, I pointed it out to my salesperson, Edwin (I have paperwork that states they will fix it) He assured me that it would be repaired the following Saturday. A few days later, when I hadn't heard anything, I called on Thursday to confirm what time I should bring the truck in. Another representative, Izzie, told me not to come without an appointment because they would need to provide a loaner vehicle and none were available at the time. That was understandable, so I waited. I called again on Friday to see if I could bring it in on Saturday. No answer. I called Saturday, Sunday, and Monday, repeatedly trying to reach both Edwin and Izzie, and received no response. Eventually, I had to take time off work and drive to the dealership myself, wasting both time and money, only to be given another promise. This time, I was told someone would come to my job site to repair the windshield. Once again, I trusted what I was told and waited for a call on Wednesday. Nothing. At this point, the issue isn't just the windshield—it's the lack of communication, accountability, and honesty. Being ignored and repeatedly given promises that are never fulfilled is unacceptable customer service. If GMC Corporate sees this review, I would appreciate this matter being escalated. I simply want the repair that was promised and some acknowledgment of the time and inconvenience this situation has caused. Extremely disappointing experience.

Sold me a lemon! Used car dead a year after purchase. Do not trust this team for your used car deal.

Had a great experience buying a truck with Kwesi Vroom. Very professional and supportive with every aspect of the trade in, financing, and closing. Highly recommend!

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Thank you Max, Vroom and Adiss for getting me the truck that I wanted and for making the whole process so smooth.

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Working with Ed was truly the highlight of our experience. From the moment we met him, he made us feel comfortable, respected, and genuinely cared for. He was incredibly knowledgeable, patient, and never made us feel rushed or pressured at any point. Edwin made a lasting impression on our experience. His effort and commitment did not go unnoticed, and we really appreciated everything he did for us. Last but not least, Adiss was fantastic to work with and made the finance portion of the process smooth and stress-free. He took the time to clearly explain all of our options and ... Read More

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DealerRater - Apr 10, 2026

Working with Ed was truly the highlight of our experience. From the moment we met him, he made us feel comfortable, respected, and genuinely cared for. He was incredibly knowledgeable, patient, and never made us feel rushed or pressured at any point. Edwin made a lasting impression on our experience. His effort and commitment did not go unnoticed, and we really appreciated everything he did for us. Last but not least, Adiss was fantastic to work with and made the finance portion of the process smooth and stress-free. He took the time to clearly explain all of our options and made sure we felt informed and comfortable with every decision.

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Pricing at this place is insane. Went to get my shifter repaired (the part only cost 167 dollars). Total bill ended up being 840 dollars!! What an absolute joke. Do yourself the favor and go literally anywhere else. Would give zero stars if I could.

Amazing experience, start to finish. Ed was extremely helpful and both he and Maisam wasted no time in putting a great deal together for me. I’ll definitely be coming back to Santa Monica GMC in the future!

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Just had work done on our car. Eighty mile away from home, while on the highway transmission went out. Barely missed being rear ended by a semi. Got the car to a mechanic. The part "repaired" by Santa Monica GMC had been hammed into place so improperly that it came loose, broke the seal and leaked transmission fluid. So now we're paying someone else to fix what Santa Monica GMC broke. I called Santa Monica GMC and they were less than understanding and implied that because we drove the car 80 miles away from them that it could ... Read More

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Yelp - Feb 21, 2026

Just had work done on our car. Eighty mile away from home, while on the highway transmission went out. Barely missed being rear ended by a semi. Got the car to a mechanic. The part "repaired" by Santa Monica GMC had been hammed into place so improperly that it came loose, broke the seal and leaked transmission fluid. So now we're paying someone else to fix what Santa Monica GMC broke. I called Santa Monica GMC and they were less than understanding and implied that because we drove the car 80 miles away from them that it could not possibly have been their shoddy service. Keep your vehicle away from this place

They promise one complimentary oil change since the vehicle has already accumulated 225 miles; however, they have not followed up with me regarding this matter.

They ask me how was my service? I didn't get my car serviced actually. They had to tow brand new car (lemon) because it wouldn't start and needed a new battery. I called the serviced department 5 or 6 times and asked them to service other issues in the car and they refused to address the other issues. Worst Service team I've ever worked with..

Victoria was very easy to work with, she us very detailed oriented and i will be referring all my friends and family to her.

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Extreme high repair quote. $600 on Dec 20/25 for a Chevy Express 1500 alternator not including installation. They are just looking for wealthy people.

I wouldn’t like to say it’s the worst place just because of one employee with very bad manners. I think they should have slightly more professional staff!

I’ve now purchased 2 new vehicles from Victoria. She’s absolutely amazing and I highly recommend her. Victoria is extremely knowledgeable, helpful and resourceful. If that particular dealership doesn’t have the vehicle you’re looking for she will go above and beyond to find it for you. If you’re looking for a new gmc definitely work with her.

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Worked with Victoria when looking to purchase a new Yukon for my family and she did an amazing job. Definetly recommend Santa Monica GMC and working with Victoria if you’re in the market for a new vehicle.

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I had the best car buying experience at Santa Monica GMC. Victoria, my salesperson, was absolutely amazing—very helpful, never pushy, and she followed up on every single request I had. She made the process smooth and stress-free from start to finish. Fernando, the sales manager, made negotiations incredibly easy with zero pressure, which I truly appreciated. And Adiss in finance was fantastic—he explained everything clearly and made the paperwork process simple and quick. What really stood out is that I never even had to step foot in the dealership. The entire purchase was completed over the phone, and ... Read More

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DealerRater - Dec 13, 2025

I had the best car buying experience at Santa Monica GMC. Victoria, my salesperson, was absolutely amazing—very helpful, never pushy, and she followed up on every single request I had. She made the process smooth and stress-free from start to finish. Fernando, the sales manager, made negotiations incredibly easy with zero pressure, which I truly appreciated. And Adiss in finance was fantastic—he explained everything clearly and made the paperwork process simple and quick. What really stood out is that I never even had to step foot in the dealership. The entire purchase was completed over the phone, and they even delivered my Yukon directly to me. Hands down the easiest and most pleasant car-buying experience I’ve ever had. Thank you Victoria, Fernando, and Adiss—you guys are the best! Freddy

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My incredible experience began from the time I spoke with the General Manager Atto I was greeted warmly and he really listened to my needs. It just so happened that they had the exact vehicle I was looking for and invited me to the dealership to look at the vehicle and take a test drive. . When I arrived at the dealership I was met Victoria who was my salesperson and she was excellent and made the buying process easy and personable. Because of her expertise, care and suggestions I purchased the vehicle. Victoria is a great listener as well as ... Read More

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DealerRater - Dec 6, 2025

My incredible experience began from the time I spoke with the General Manager Atto I was greeted warmly and he really listened to my needs. It just so happened that they had the exact vehicle I was looking for and invited me to the dealership to look at the vehicle and take a test drive. . When I arrived at the dealership I was met Victoria who was my salesperson and she was excellent and made the buying process easy and personable. Because of her expertise, care and suggestions I purchased the vehicle. Victoria is a great listener as well as an outstanding salesperson who I would highly recommend to anyone looking to purchase a GMC vehicle to go through Victoria. the wonderful experience continued with the Finance team of Addis and Fernando who carefully guided me through the finance portion of the purchase. Again, I would highly recommend Santa Monica GMC the experience was fantastic and the team were easy to work with.

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I had a great experience working with this Victoria. She was extremely patient with all of my questions and never rushed the process. What stood out most was how dedicated she was to finding every vehicle option and requirement I asked for. She really took the time to understand what I needed and made sure I had all the information to make the right choice. Truly a professional and a pleasure to work with. Highly recommended!

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I had such an amazing experience with Victoria at Santa Monica GMC. She was one of the most responsive, transparent and honest sales people I’ve ever worked with. She did everything to ensure that I got the right Yukon at the right price with no hassle. I would highly recommend reaching out to her and helping you with your next purchase.

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The easiest car but experience i every had! Will most definitely do more business with them in the future!

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Such a great experience at GMC in Santa Monica. Victoria, was so helpful on finding my husband's dream truck. She was able to not only get an amazing deal but her customer service was top tier! Highly recommend!

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Victoria and Caddy were amazing! I got my 1500 Sierra truck and I couldn’t be happier with the process!

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Harout was very helpful and attended my needs with care and respect. Best dealership experience I ever had.

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If you are looking for the bait and switch, deceptive tactics and no customer service you found the place. Advertised as a no mark up dealer, they tried to sneak in a market adjustment and forced “must add” 3 products. Mind you this is after verbally confirming the price and after credit was ran. They wouldn’t give a copy of the summary of charges, likely due to the market adjustment line snuck in. An email to the GM resulted in no reply but immediately a price adjustment added to the original advertised cost. Ended up buying the same spec vehicle ... Read More

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Google - Sep 9, 2025

If you are looking for the bait and switch, deceptive tactics and no customer service you found the place. Advertised as a no mark up dealer, they tried to sneak in a market adjustment and forced “must add” 3 products. Mind you this is after verbally confirming the price and after credit was ran. They wouldn’t give a copy of the summary of charges, likely due to the market adjustment line snuck in. An email to the GM resulted in no reply but immediately a price adjustment added to the original advertised cost. Ended up buying the same spec vehicle out of state for 3k cheaper than their original price with shipping, tint, and weather package. Go figure.

If you are looking for the bait and switch, deceptive tactics and no customer service you found the place. Advertised as a no mark up dealer, they tried to sneak in a market adjustment and forced "must add" 3 products. Mind you this is after verbally confirming the price and after credit was ran. They wouldn't give a copy of the summary of charges, likely due to the market adjustment line snuck in. An email to the GM resulted in no reply but immediately a price adjustment added to the original advertised cost. Ended up buying the same ... Read More

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Yelp - Sep 9, 2025

If you are looking for the bait and switch, deceptive tactics and no customer service you found the place. Advertised as a no mark up dealer, they tried to sneak in a market adjustment and forced "must add" 3 products. Mind you this is after verbally confirming the price and after credit was ran. They wouldn't give a copy of the summary of charges, likely due to the market adjustment line snuck in. An email to the GM resulted in no reply but immediately a price adjustment added to the original advertised cost. Ended up buying the same spec vehicle out of state for 3k cheaper than their original price with shipping, tint, and weather package. Go figure.

Worst experience from start to finish. Only bright spot was Vroom. I walked in with my own financing. Worked out a price. Overnighted them a check for 45k. And they proceed to tell me i cant take possesion of Truck for 7-10 days. Till the Cashiers check from a Federal Credit Union clears. Not happy but i wait. 7 days later they deliver truck to my home and when it arrives its over heating. Have to have it towed back to their Service Dept. next morning. They keep it for 4 days and fix problem and re-deliver truck to my home. But ... Read More

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DealerRater - Aug 27, 2025

Worst experience from start to finish. Only bright spot was Vroom. I walked in with my own financing. Worked out a price. Overnighted them a check for 45k. And they proceed to tell me i cant take possesion of Truck for 7-10 days. Till the Cashiers check from a Federal Credit Union clears. Not happy but i wait. 7 days later they deliver truck to my home and when it arrives its over heating. Have to have it towed back to their Service Dept. next morning. They keep it for 4 days and fix problem and re-deliver truck to my home. But forget to send me back the 2 fobs i sent with truck. After 3 phone calls and a week later i get my 2nd key fob. Then 2 days later i get a call that they want me to smog the vehicle in order to get it registered. I explain why wasnt this done while the truck sat at Dealership for all the time before i purchased it , plus all the time they had during the wait time of Cashiers check clearing, And during the 4 days of overheating repair. Never offering to send someone to pickup truck and take it to a near by smog shop by my work so as not to inconvenience me. So in all im the one that did the ground work to get this vehicle sold. In final thought i now have to go back to the worst Dealership experience i had about 20 yrs ago and apologies, and tell them i have now found the worst Dealership. So many people their not doing their job!

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Mr. Hunter was patient persistent and caring he took his time to explain everything. Grateful

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Best buying experience ever! Victoria went above and beyond to make sure we are happy!

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My name is Sevag I bought a new Vehicle from this dealership. Vroom was my salesman , he was unbelievably amazing ... Vroom was a truly reflection of the beauty of the vehicle but more importantly his explanation of the mechanism . VROOM is shining all the way , he changes your mood and makes you laugh all the time . He is overqualified for his position and definitely needs a higher position in the dealership ... I would love to see him as a branch Manager . His dress and his demeanor are extremely valuable information. He was patient , very knowledgeable and more important is his ... Read More

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DealerRater - Jun 27, 2025

My name is Sevag I bought a new Vehicle from this dealership. Vroom was my salesman , he was unbelievably amazing ... Vroom was a truly reflection of the beauty of the vehicle but more importantly his explanation of the mechanism . VROOM is shining all the way , he changes your mood and makes you laugh all the time . He is overqualified for his position and definitely needs a higher position in the dealership ... I would love to see him as a branch Manager . His dress and his demeanor are extremely valuable information. He was patient , very knowledgeable and more important is his shining smile . 😊😊😊😊 you are so good at what you do that you can sell an elephant 🐘

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Atto was very professional and efficient! He helped us trade in our 2023 GMC Acadia and made it super fast and easy. He even helped us get a better deal with their upcoming July 4th event. Thank you!!

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Service department was the absolute worst. After Armando had my sierra duramax denail for a combination of 95 days, multiple false diagnosis's and multiple parts changed, the vehicle to this day still has the same problem. I've reached out to management, Tony Plett, multiple times to discuss with no response. 0 for customer satisfaction. You can read my whole review on Santa Monica GMC page. You just can't ignore your customers!

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Unprofessional as far as information given to (me) customer. Dealership, phone receptionist, and service advisors NOT ON THE SAME PAGE. Was given mixed information, none had the same info and I waisted my 1st Free oil change when in reality I did not need it at 3,700 miles. All of this was a very frustrating experience because the lack of disconnect that Santa Monica Dealership is experiencing. Going forward I am going to save me the long drive and just take my vehicle to the GMC dealership 10 minutes away vs 1.5 hours away with this type of bad experience I received. My ... Read More

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Google - May 5, 2025

Unprofessional as far as information given to (me) customer. Dealership, phone receptionist, and service advisors NOT ON THE SAME PAGE. Was given mixed information, none had the same info and I waisted my 1st Free oil change when in reality I did not need it at 3,700 miles. All of this was a very frustrating experience because the lack of disconnect that Santa Monica Dealership is experiencing. Going forward I am going to save me the long drive and just take my vehicle to the GMC dealership 10 minutes away vs 1.5 hours away with this type of bad experience I received. My business was definitely not appreciated here. That is just the beginning. The end results were not explained to me of my vehicle until I had to inquire about it in a very presistan way because they just wanted to brush me off and get the next. More to the store sadly and not positive.

Best Dealership in LA hands down. We bought a beautiful car here, best service & pricing anywhere! Ask for vroom & Harout they where our salesmen and the sweetest people ever. Thank you, Santa monica Buick/GMC

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Worst customer service! No one knows anything about the hummer and it's full of problems with no loaners to give for the weeks that they take to fix the problem!

I called to order two VVT solenoid parts for my car. The gentleman tried to charge me $280 for them. I asked him why are they so high when they are clearly stated on your website for $66 apiece. He then gave me the correct price. He tried to upcharge me $120. He was not going to acknowledge the overcharge he tried to tack on. Instead he quoted the correct price. I asked him why he quoted me that price of $280; he said the $66 price was only available online, and the computer showed a different price. I wasn't going for that. I ... Read More

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Google - Mar 3, 2025

I called to order two VVT solenoid parts for my car. The gentleman tried to charge me $280 for them. I asked him why are they so high when they are clearly stated on your website for $66 apiece. He then gave me the correct price. He tried to upcharge me $120. He was not going to acknowledge the overcharge he tried to tack on. Instead he quoted the correct price. I asked him why he quoted me that price of $280; he said the $66 price was only available online, and the computer showed a different price. I wasn't going for that. I said, that's strange. Because the price on your website is the price that part costs everywhere. Then I said what if a senior citizen who is on a fixed income and don't know how to work computers calls are you going to quote them that high price? He said, unfortunately, I can only charge what's in the system and I can't make changes. Yet, he was able to charge me the correct price once I mentioned that he was overcharging me. BE CAREFUL BUYING PARTS FROM THEM. IF THEY OVERCHARGE YOU FOR PARTS THEY ARE OVERCHARGING TO REPAIR YOUR CAR.

If I could give a 0 I would. To put it simply, the entire service department is disorganized and incompetent

Their labor charge is $340 per hour for service. Astonishing. How?

This place charges $340/hr for service

GMC of Santa Monica is literally a joke. I planned ahead for an extended test drive, confirmed multiple times, and everything seemed set. But the moment I arrived, the manager, Collin, came up to me and said, “This is not a rental place. If it was, then we’d just give out cars.” Seriously? After all that planning? Fine, whatever. I figured I’d still test drive and get a quote. Then they hit me with $1,700/month with $3K down … for a Hummer EV. Excuse me, what? That’s beyond ridiculous. Absolutely terrible experience—zero professionalism, zero customer service. Don’... Read More

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DealerRater - Feb 6, 2025

GMC of Santa Monica is literally a joke. I planned ahead for an extended test drive, confirmed multiple times, and everything seemed set. But the moment I arrived, the manager, Collin, came up to me and said, “This is not a rental place. If it was, then we’d just give out cars.” Seriously? After all that planning? Fine, whatever. I figured I’d still test drive and get a quote. Then they hit me with $1,700/month with $3K down … for a Hummer EV. Excuse me, what? That’s beyond ridiculous. Absolutely terrible experience—zero professionalism, zero customer service. Don’t waste your

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I never leave reviews but felt I needed to on this. First class throughout my buying experience. I usually hate going into a dealership to buy a car. No games, no pressure, honest and up front. Responded quickly to everything i needed. I would buy another car here any day. Thank you for the great customer service and buying experience.

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They are not familiar with EVs and sales people and service do not know truck. Gave me wrong information, not only couldn’t repair it but returned it to me with another new defect they created. Called GMC and advised to take to different dealership with better service and more experience. Followup. Owner never reached out to me. The truck was defective when they sold it and refuse to take responsibility. They said I was not using the Supercruise correctly yet GMC technical support confirmed it was defective and the Dealer was wrong and advised I go to a different ... Read More

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Google - Nov 26, 2024

They are not familiar with EVs and sales people and service do not know truck. Gave me wrong information, not only couldn’t repair it but returned it to me with another new defect they created. Called GMC and advised to take to different dealership with better service and more experience. Followup. Owner never reached out to me. The truck was defective when they sold it and refuse to take responsibility. They said I was not using the Supercruise correctly yet GMC technical support confirmed it was defective and the Dealer was wrong and advised I go to a different dealer with more experience with EV. Also they delivered the truck with damage to the body and I have it confirmed in writing yet they refuse to repair it

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services ... Read More

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DealerRater - Oct 27, 2024

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services because good services will always bring customer comeback again and again and again and importantly referral to others as well

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This dealer was helpful in all aspects of the sale. From negotiating a fair price to accommodating my financial needs.

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Bad experience, if you don’t know anything about cars you will be taken advantage of, you have been warned

If I could give 0 stars that's the level of service Santa Monica Bucik GMC would deserve. I made an appointment for service and showed up this morning. I made the appointment through the GMC website and for 15,000 mile service of oil change and tire rotation, plus a recall GMC provided a $159 estimate. The service advisor quoted me $440 for the same work that GMC provided $159 estimate. I asked them about the discrepancy and a very rude service advisor that I was not even speaking to, jumped in stating they're a franchise and they don't honor GMC prices. He ... Read More

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Google - Oct 4, 2024

If I could give 0 stars that's the level of service Santa Monica Bucik GMC would deserve. I made an appointment for service and showed up this morning. I made the appointment through the GMC website and for 15,000 mile service of oil change and tire rotation, plus a recall GMC provided a $159 estimate. The service advisor quoted me $440 for the same work that GMC provided $159 estimate. I asked them about the discrepancy and a very rude service advisor that I was not even speaking to, jumped in stating they're a franchise and they don't honor GMC prices. He stated the parts aren't even covered for the $159, i apologized to him for him having a bad day, but he shouldn't take it out on customers. He got upset and passive aggressive. I thanks the advisor I was working with and asked him to give me my keys and I'll take my business elsewhere. The advisor I was working with and the other employees said that was uncalled for and I should let the manager know. The Caucasian advisor does not belong in a customer service industry. Terrible experience and they lost a potential customer.

Don was a pleasure to work with to complete the transaction. Don responded quickly to calls and emails, is informative, helpful, no pressure and provided the facts. Worked as quickly as possible to complete the transaction.

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VICTORIA Gia is the best. Thank you guys so much for my dream car. I couldn’t have done this without you guys.

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This place does not seem to respect customers' time and thats very unprofessional. I had an appointment at 11am for an oil change and I was told only when I arrived that it would be at least 2hours before the vehicle would be completed. Also, I have scheduled appointments near lunch time and was not informed up front that the techs will take lunch at these scheduled times causing more delays. Others at the shop were not happy about the 2hr delay as well. Appointments and ETAs at this place have been unreasonable on more than one occasion

The service is terrible! We were supposed to get our car today, 8-27-24, at 4 p.m. Jeffrey Parr told us it would be released today. We went to the dealership to get our car, and he said it's not done today. We should go back tomorrow. He didn't inform us that the car is not done today! Instead he make us come all the way to the dealership!! Waste of time and gas!!!

He’s a good guy. No extra tricks, just about his business. Genuine interest in what is best for you and your family, not just out for a deal. Don is great to work with.

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Extremely grateful for Don. Don is my guy, if you’re looking for any cars that’s who you want to deal with. He took great car of me and my family. 8 thumbs up and 50 stars!!! The best customer service I’ve ever had at a car dealership

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Great. Just got our hummer ev here and they have been very helpful and patience in all our requests. Very nice and great working environment, credit plus

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Epitome of a sleazy dealership. Scheduled my appointment two days in advance. Showed up on time and still waited over 30 minutes before anyone could help. Car wasn’t even cleaned and washed yet. After paperwork was done I still had to wait an hour for car to be washed. Was told I could get a loaner vehicle but when I was supposed to get it they told me I couldn’t have one which forced me to spend over $100 in Ubers. There was a spider in the vehicle I purchased. Also the car I purchased is having issues with the ... Read More

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Google - Aug 13, 2024

Epitome of a sleazy dealership. Scheduled my appointment two days in advance. Showed up on time and still waited over 30 minutes before anyone could help. Car wasn’t even cleaned and washed yet. After paperwork was done I still had to wait an hour for car to be washed. Was told I could get a loaner vehicle but when I was supposed to get it they told me I couldn’t have one which forced me to spend over $100 in Ubers. There was a spider in the vehicle I purchased. Also the car I purchased is having issues with the screen going black and sound cutting in and out.

Just horrible experience and customer service from the stealership especially from the service department. They are rude, unprofessional and just plain out dumb. Please take your money to another GMC or better yet Ford or Chevy.

I brought my car to the service and asked for an oil change and tire rotation, but there is a service representative there who does not want to understand me and I seriously complain about him. His energy is very bad and rude. I spent 5 hours for an oil change. If you are going to make a customer wait that long, give him a good service. You will not be able to provide service, finish the customer's job quickly. Let your customer say that their service is bad but the work is fast, or let the customer say that ... Read More

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Google - Jul 25, 2024

I brought my car to the service and asked for an oil change and tire rotation, but there is a service representative there who does not want to understand me and I seriously complain about him. His energy is very bad and rude. I spent 5 hours for an oil change. If you are going to make a customer wait that long, give him a good service. You will not be able to provide service, finish the customer's job quickly. Let your customer say that their service is bad but the work is fast, or let the customer say that the energy given by the guys is very nice, they are very nice, they are attentive, but they are a little slow, we can collect one or the other, but there are neither.

For diagnostics to understand why I can’t open the back door they charged $580 and for that money they didn’t even want to equalize my tire pressure, they just wrote a recommendation on paper that recommends you check the tire pressure.

We were looking for a Yukon Denali and found Hunter to be knowledgeable and professional. He made the whole process easy and seamless.

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