Welcome to Santa Monica GMC

I purchased a brand-new 2026 GMC Hummer EV from Santa Monica GMC on June 15, 2026, for approximately $115,000. Unfortunately, my ownership experience has been extremely disappointing from day one. The vehicle was delivered with 88 miles on the odometer. On the very first drive, warning messages appeared on the dashboard indicating a “High Voltage System Failure” and that the vehicle was unable to charge. At the same time, the air conditioning stopped working. These warnings appeared almost immediately after taking possession of the vehicle and did not go away. The vehicle currently has only 160 miles on it and has already suffered what appears to be a major electrical system failure. I immediately contacted the dealership and made them aware of the issue. The vehicle was subsequently towed back to the dealership, but I was informed that it could take approximately seven days before a technician would even begin diagnosing the problem, with no clear timeline for the repair afterward. I want to be clear that the staff and salesperson I dealt with were polite, professional, and courteous throughout the process. My frustration is not with them personally. My concern is with the lack of urgency in handling a brand-new vehicle that experienced a major failure on its very first drive. What makes this even more frustrating is that the dealership knew I live approximately two hours away each direction with traffic. When a customer purchases a new vehicle from that distance and the vehicle becomes inoperable almost immediately, I would expect a much greater effort to minimize the inconvenience and prioritize the repair process. To get another perspective, I contacted a GMC dealership much closer to my home. Their service department was sympathetic to the situation and indicated they would do everything possible to inspect and repair the vehicle as quickly as possible. They also expressed that, in their opinion, the selling dealership should have prioritized the repair given that the vehicle failed almost immediately after delivery. I also have concerns about whether these warning messages may have been present before I took delivery of the vehicle. The high-voltage system failure and charging errors appeared virtually immediately upon the first drive. I cannot say that with certainty, and I have no evidence that anyone at the dealership was aware of the issue, but it is difficult not to question whether the problem existed before delivery given how quickly it surfaced. I understand that manufacturing defects can happen, and I do not blame the dealership for the vehicle failure itself. However, when a customer spends over $100,000 on a brand-new vehicle and experiences a major system failure within the first few miles of ownership, I believe the response should reflect the seriousness of the situation. My experience has left me with one takeaway: when a brand-new vehicle experiences a major failure immediately after delivery, customers reasonably expect a prompt diagnosis and repair process. Unfortunately, that was not my experience. Being advised that it could take at least seven days just to diagnose a vehicle with only 160 miles, with no clear timeline for repair, was disappointing. I hope GMC and Santa Monica GMC resolve this issue quickly and improve the way situations like this are handled in the future. Unfortunately, my first experience as a Hummer EV owner has been far from what I expected when purchasing a premium vehicle.

Had a great experience buying a truck with Kwesi Vroom. Very professional and supportive with every aspect of the trade in, financing, and closing. Highly recommend!

Thank you Max, Vroom and Adiss for getting me the truck that I wanted and for making the whole process so smooth.

Working with Ed was truly the highlight of our experience. From the moment we met him, he made us feel comfortable, respected, and genuinely cared for. He was incredibly knowledgeable, patient, and never made us feel rushed or pressured at any point. Edwin made a lasting impression on our experience. His effort and commitment did not go unnoticed, and we really appreciated everything he did for us. Last but not least, Adiss was fantastic to work with and made the finance portion of the process smooth and stress-free. He took the time to clearly explain all of our options and made sure we felt informed and comfortable with every decision.

Amazing experience, start to finish. Ed was extremely helpful and both he and Maisam wasted no time in putting a great deal together for me. I’ll definitely be coming back to Santa Monica GMC in the future!

Victoria was very easy to work with, she us very detailed oriented and i will be referring all my friends and family to her.

I’ve now purchased 2 new vehicles from Victoria. She’s absolutely amazing and I highly recommend her. Victoria is extremely knowledgeable, helpful and resourceful. If that particular dealership doesn’t have the vehicle you’re looking for she will go above and beyond to find it for you. If you’re looking for a new gmc definitely work with her.

Worked with Victoria when looking to purchase a new Yukon for my family and she did an amazing job. Definetly recommend Santa Monica GMC and working with Victoria if you’re in the market for a new vehicle.

I had the best car buying experience at Santa Monica GMC. Victoria, my salesperson, was absolutely amazing—very helpful, never pushy, and she followed up on every single request I had. She made the process smooth and stress-free from start to finish. Fernando, the sales manager, made negotiations incredibly easy with zero pressure, which I truly appreciated. And Adiss in finance was fantastic—he explained everything clearly and made the paperwork process simple and quick. What really stood out is that I never even had to step foot in the dealership. The entire purchase was completed over the phone, and they even delivered my Yukon directly to me. Hands down the easiest and most pleasant car-buying experience I’ve ever had. Thank you Victoria, Fernando, and Adiss—you guys are the best! Freddy

My incredible experience began from the time I spoke with the General Manager Atto I was greeted warmly and he really listened to my needs. It just so happened that they had the exact vehicle I was looking for and invited me to the dealership to look at the vehicle and take a test drive. . When I arrived at the dealership I was met Victoria who was my salesperson and she was excellent and made the buying process easy and personable. Because of her expertise, care and suggestions I purchased the vehicle. Victoria is a great listener as well as an outstanding salesperson who I would highly recommend to anyone looking to purchase a GMC vehicle to go through Victoria. the wonderful experience continued with the Finance team of Addis and Fernando who carefully guided me through the finance portion of the purchase. Again, I would highly recommend Santa Monica GMC the experience was fantastic and the team were easy to work with.

I had a great experience working with this Victoria. She was extremely patient with all of my questions and never rushed the process. What stood out most was how dedicated she was to finding every vehicle option and requirement I asked for. She really took the time to understand what I needed and made sure I had all the information to make the right choice. Truly a professional and a pleasure to work with. Highly recommended!

I had such an amazing experience with Victoria at Santa Monica GMC. She was one of the most responsive, transparent and honest sales people I’ve ever worked with. She did everything to ensure that I got the right Yukon at the right price with no hassle. I would highly recommend reaching out to her and helping you with your next purchase.

The easiest car but experience i every had! Will most definitely do more business with them in the future!

Such a great experience at GMC in Santa Monica. Victoria, was so helpful on finding my husband's dream truck. She was able to not only get an amazing deal but her customer service was top tier! Highly recommend!

Victoria and Caddy were amazing! I got my 1500 Sierra truck and I couldn’t be happier with the process!